Quality and Safety at Abilitive
Quality Management Systems
Abilitive is committed to maintaining the highest standards of quality in all our services. Our quality management systems are designed to ensure that we consistently meet and exceed the requirements of the NDIS Practice Standards. We regularly review and update our systems to reflect best practice and ensure continuous improvement.
- Regular internal audits
- Comprehensive documentation
- Staff training and development
Incident Management Procedures
Abilitive has robust incident management procedures in place to ensure the safety and well-being of our participants. We have a clear process for reporting, investigating, and resolving incidents, and we are committed to learning from any incidents that occur to prevent them from happening again.
- 24/7 incident reporting hotline
- Thorough investigation process
- Corrective action plans
Continuous Improvement Processes
Abilitive is committed to continuous improvement in all areas of our service delivery. We regularly seek feedback from participants, families, and staff, and we use this feedback to identify areas for improvement and implement changes to enhance the quality of our services.
- Regular feedback surveys
- Data analysis and reporting
- Implementation of improvement plans
Restrictive Practices and Behaviour Support
Abilitive is committed to minimising the use of restrictive practices and promoting positive behaviour support. We work closely with participants, families, and behaviour support practitioners to develop individualised behaviour support plans that focus on promoting positive behaviours and reducing the need for restrictive practices.
- Individualised behaviour support plans
- Positive behaviour support strategies
- Regular review and monitoring
Safeguarding Participants
Abilitive has a zero-tolerance approach to abuse and neglect. We have robust safeguarding policies and procedures in place to protect participants from harm, and we provide regular training to staff on identifying and responding to safeguarding concerns.
- Mandatory staff training
- Clear reporting procedures
- Collaboration with external agencies
Audit History and Certification Maintenance
Abilitive maintains all required certifications and undergoes regular audits to ensure compliance with NDIS Practice Standards. Our audit history demonstrates our commitment to quality and safety, and we are proud of our track record of continuous improvement.
- Regular external audits
- Compliance with NDIS Practice Standards
- Maintenance of all required certifications
Monitoring Service Delivery Quality
Abilitive continuously monitors the quality of our service delivery through a range of mechanisms, including participant feedback, staff supervision, and data analysis. We use this information to identify areas for improvement and ensure that our services are meeting the needs of our participants.
- Participant feedback surveys
- Staff supervision and performance reviews
- Data analysis and reporting
Participant Feedback Systems
Abilitive values participant feedback and has a range of systems in place to ensure that participants can easily provide feedback on our services. We use this feedback to improve our services and ensure that they are meeting the needs of our participants.
- Regular feedback surveys
- Suggestion boxes
- Open door policy
Quality Indicators
Abilitive tracks a range of quality indicators to monitor the effectiveness of our services and identify areas for improvement. These indicators include participant satisfaction, incident rates, and staff turnover.
- Participant satisfaction scores
- Incident rates
- Staff turnover rates