Complaints and Feedback - Abilitive - NDIS Disability Support Services in Greater Melbourne

Complaints Procedure

At Abilitive, we are committed to providing high-quality services and support. We value your feedback and take all complaints seriously. This page outlines our complaints procedure, ensuring a fair and transparent process for addressing your concerns.

How to Make a Complaint

Step 1: Contact us directly via phone, email, online form, or in person to discuss your concerns.
Step 2: If you are not satisfied with your response, submit a formal complaint using our online form, by emailing our feedback officers, or send it to our office via post.
Step 3: We will acknowledge your complaint within 2 business days and begin our investigation.
Step 4: We aim to resolve all complaints within 14 business days. If more time is needed, we will keep you informed.

Reporting Options

Phone: 0421 420 838
Email: feedback@abilitive.com.au
Online Form: Use the form below to submit your complaint.
In Person: Visit our office at Central Ops, Level 1, Office 22, 65 Fennell Street, Port Melbourne, VIC 3207

External Complaints Avenues

Submit a Complaint

Complaint Form

Please use the form below to submit your complaint. Provide as much detail as possible to help us investigate your concerns effectively.

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Message

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We use your feedback to improve our services and ensure we are meeting the needs of our participants. Thank you for helping us provide the best possible support.