NDIS Compliance Documentation

Document Purpose: Internal reference for NDIS compliance requirements, quality standards, and regulatory obligations for Abilitive Pty Ltd.

NDIS PRACTICE STANDARDS

As a registered NDIS provider, Abilitive Pty Ltd must comply with the NDIS Practice Standards and Quality Indicators.

Core Module Requirements

Rights and Responsibilities
- Person-centred supports
- Individual values and beliefs respected
- Privacy and dignity maintained
- Independence and informed choice supported
- Violence, abuse, neglect, exploitation, discrimination prevented
Provider Governance and Operational Management
- Governance structure documented
- Risk management framework
- Quality management system
- Information management systems
Provision of Supports
- Support planning with participants
- Service agreements in place
- Safe and effective service delivery
- Support plans reviewed and updated
Support Provision Environment
- Safe physical environment
- Person-centred environment
- Equipment fit for purpose

INCIDENT MANAGEMENT

Reportable Incidents

The following must be reported to the NDIS Commission within 24 hours:

Death of a participant
Serious injury of a participant
Abuse or neglect of a participant
Unlawful sexual or physical contact
Sexual misconduct
Unauthorised use of restrictive practices

Incident Reporting Process

Immediate Response: Ensure safety of all involved
Document: Record incident details immediately
Notify: Inform Coordinator/Manager within 2 hours
Report: Submit to NDIS Commission within 24 hours (reportable incidents)
Investigate: Conduct internal investigation
Review: Implement preventive measures
Follow-up: Provide 5-day and final reports as required

Incident Record Requirements

Date, time, and location of incident
Persons involved (staff, participants, witnesses)
Description of what occurred
Immediate actions taken
Injuries or harm sustained
Notifications made (emergency services, family, NDIS Commission)
Outcome and follow-up actions

WORKER SCREENING

NDIS Worker Screening Check

All workers in risk-assessed roles must have a valid NDIS Worker Screening Check clearance.

Apply via: Service Victoria (vic.gov.au)
Validity: 5 years
Cost: Paid by worker or employer
Processing time: Allow 4-6 weeks

Risk-Assessed Roles Include:

Direct support workers
Supervisors of direct support workers
Key personnel with authority over participant services
Anyone with more than incidental contact with participants

Verification Requirements

Verify clearance before worker commences
Record clearance number and expiry date
Set up renewal reminders
Workers must notify of any changes affecting clearance

COMPLAINTS MANAGEMENT

Complaint Handling Process

Receive: Accept complaint (verbal or written)
Acknowledge: Within 2 business days
Assess: Determine severity and required actions
Investigate: Gather information from all parties
Resolve: Implement appropriate resolution
Respond: Notify complainant of outcome
Record: Document complaint and resolution
Review: Identify systemic issues and improvements

Complainant Rights

Make complaints without fear of retribution
Receive accessible information about complaints process
Have complaints handled fairly and confidentially
Receive timely response and updates
Escalate to NDIS Quality and Safeguards Commission if unsatisfied

RESTRICTIVE PRACTICES

Definition

Restrictive practices include any practice that restricts rights or freedom of movement with primary purpose of protecting from harm.

Types of Restrictive Practices

Seclusion: Confining alone in room/area they cannot freely exit
Chemical restraint: Medication to control behaviour
Mechanical restraint: Device to restrict movement
Physical restraint: Using body to restrict movement
Environmental restraint: Restricting access to areas or items

Requirements

Only used as last resort
Authorised in participant’s behaviour support plan
Implemented by trained staff only
Subject to reporting requirements
Regular review to reduce and eliminate

RECORD KEEPING

Required Records

Participant Records: Service agreements, support plans, progress notes
Staff Records: Clearances, training, qualifications
Incident Records: All incidents and responses
Complaint Records: All complaints and resolutions
Financial Records: Invoices, claims, payments

INTERNAL – NDIS Compliance Documentation